FAQ

Do you deliver to my country?

Short answer: Yes!

We deliver to almost ANY country in the world, FREE of shipping costs. If you are unsure about your country, please contact our customer service team at hello@zefinka.com, and we will be glad to assist and support you.

How much does shipping to my country cost?

We offer worlwide FREE and secure shipping with tracking code by registered Air Mail.

What is the right size for me?

We recognize the sizing uncertainties that international shopping may bring. Please refer to our detailed size guide.

How can I pay at Zefinka?

Our payments are processed through PayPal and 2Checkout, both very renowned and secure payment gateways giving you as a buyer increased security and protection.

You can either pay through your PayPal account directly, or you can use your favorite credit cards (VISA, MasterCard, American Express, Discover).

Can I pay in cash upon delivery?

This is unfortunately not possible in an international shipping context.

How do I know if my payment was successful?

Once your payment has been received, you will automatically receive an e-mail confirmation with the details of your order, as a receipt and acknowledgement of your payment.

How long does shipping take? When will I receive my order?

Our dispatch time is usually 1 to 4 business days after receiving payment. As soon as your order has been dispatched, you will receive an email confirmation.

Delivery times can vary significantly by country. In our experience, the estimated delivery time for different regions is as follows:

  • North America: 10-18 days to Canada, USA, Mexico

  • Europe: 7-14 days to France, Spain, Sweden, Germany, Finland, Norway, Poland, Italy, United Kingdom, Romania, Greece, Bulgaria, Iceland, Hungary, Portugal, Serbia, Austria, Czech Republic, Lithuania, Ireland, Georgia, Latvia, Croatia, Slovakia, Estonia, Denmark, Netherlands, Switzerland, Belgium, Slovenia, Luxembourg, Liechtenstein

  • South America: 12-22 days to Argentina, Brazil, Mexico, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Uruguay, Venezuela

  • Middle East & Asia: 10-20 days to South Korea, Japan, Philippines, Thailand, Malaysia, India, Pakistan, Kazakhstan, Russia, Iran, Israel, Turkey, United Arab Emirates, Saudi Arabia, Hong Kong, China, Singapore, Taiwan

  • Oceania: 12-22 days to Australia, New Zealand

How do I know if my order has been shipped?

As soon as your order has shipped, you will automatically receive an e-mail confirmation, including a tracking code, where you can track your parcel worldwide an in real-time.

Where can I track my parcel?

Once your parcel has been shipped, you can track it worldwide and in real-time here. Please note that tracking codes are usually activated 24 hours after dispatch.

I have not received my order, where is it?

If you have not received your parcel within 30 days after payment, please let us know and contact our customer support team at hello@zefinka.com for further instructions. We will support you in getting it delivered asap!

In addition, you may also contact your local post office with your tracking code and ask for further information.

My order did not arrive correctly (missing or incorrect items)

If you have received your order and you are missing an item, or if you have received an incorrect item, please contact our customer support team at hello@zefinka.com for further instructions. We will support you in getting it right asap!

How do I return my order?

At Zefinka, you may return any product for whatever reason within 14 days and get 100% of your money back - guaranteed!

Please read our detailed returns & replacements instructions here.

Do I have to pay for return postage?

In an international shipping context, we are unfortunately not able to cover the cost you may incur when returning an item.

In cases where a product was delivered damaged or incorrectly by our manufacturers, we cover the return postage (upon reviewing photographic evidence provided by you).